Cancellations or deferrals must be submitted in writing more than 30 days before the program start date to receive a full refund. This is due to programme demand, the volume and cost of pre-program preparation.
As a gesture of goodwill, persons who submit cancellations or deferrals in writing 15 to 30 days before the program start date will be offered another opportunity to attend the same or a similar programme, at the next available date. In this case, there can be no substitutes.
Requests received within 14 days of the programme start date are subject to full payment of the programme fee.
Please note: Programmes, dates, fees, and facilitators are subject to change.